Returns & Refunds

Hassle-free
returns.

Last updated June 2026
Returns window 30 days
Response time Within 24hrs
30
Day Returns Window
24h
Response Guarantee
5–10
Days to Refund
7
Days a Week Support
01

How It Works

We work directly with our suppliers to process all returns. Do not send anything back without contacting us first — we'll give you the exact return address and instructions once your return is approved.

1
Contact Us
Email hello@nightline.store or use our contact form. Include your order number and reason for return.
2
We'll Get Back to You
We respond within 24 hours, 7 days a week. We'll confirm whether your return is approved and send you the return address.
3
Send the Item Back
Ship the item to the address provided, in its original packaging. We recommend using a tracked service and keeping your proof of postage.
4
Refund Processed
Once the item is received and inspected by our supplier, your refund will be issued within 5–10 business days to your original payment method.
02

What's Eligible

To qualify for a return, your item must meet the following conditions:

✓ Returned within 30 days of delivery
✓ Item is unused, uninstalled, and in its original condition
✓ Original packaging is intact and undamaged
✓ You have contacted us before sending the item back
✗ Items that have been installed or show signs of use cannot be returned
✗ Items returned without prior authorisation will not be accepted
✗ Items returned after 30 days of delivery cannot be refunded

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

03

Faulty or Wrong Items

If your item arrives damaged, faulty, or is not what you ordered, we'll cover the return shipping and sort it immediately. This is our priority — we don't make you fight for it.

Contact us within 48 hours of delivery if your item arrives damaged. Include photos of the item and packaging where possible — this helps us resolve it faster with the supplier. Claims raised after 48 hours may be more difficult to process.

Where possible, refuse delivery of any parcel that shows obvious external damage at the point of handover. Once accepted and signed for, liability for transit damage passes to the carrier.

In these cases you'll receive either a full replacement or a complete refund, whichever you prefer.

04

EU Returns

We're happy to accept returns from EU customers under the same 30-day conditions outlined above. There are a few additional points to be aware of:

✗ Return shipping from EU countries is the customer's responsibility unless the item is faulty or incorrect
✗ Original shipping costs are non-refundable on EU orders
✗ Any customs charges or import duties paid on delivery are non-refundable — these are levied by your country's customs authority and are outside our control
✗ Parcels refused at customs or returned to sender will not be eligible for a shipping refund
Before returning from the EU — always contact us first at hello@nightline.store. We'll provide the return address and advise on the best shipping method to avoid unnecessary customs complications on the return journey.
05

Refunds

Once your return has been received and inspected, we'll notify you by email confirming your refund has been approved.

Refunds are processed to your original payment method within 5–10 business days. If you paid by card, your bank may take a further 3–5 days to show the funds.

Refunds cover the item cost only. Original shipping charges are non-refundable unless the return is due to a faulty or incorrect item.

If you haven't received your refund after 10 business days, contact us at hello@nightline.store and we'll chase it up immediately.

06

Need to Start a Return?

Don't send anything back without speaking to us first. Get in touch and we'll handle everything from there — Mon to Sun, 8am to 9pm GMT.

Contact Us to Start Your Return We'll respond within 24 hours and guide you through every step.
Get in Touch →