Returns & Refunds

Hassle-free
returns.

Last updated May 2025
Returns window 30 days
Response time Within 24hrs

Day Returns Window

24h

Response Guarantee

5–10

Days to Refund

Days a Week Support

How It Works

We work directly with our suppliers to process all returns. Do not send anything back without contacting us first — we'll give you the exact return address and instructions once your return is approved.

Email hello@nightline.store or use our contact form. Include your order number and reason for return.

We'll Get Back to You

We respond within 24 hours, 7 days a week. We'll confirm whether your return is approved and send you the return address.

Send the Item Back

Ship the item to the address provided, in its original packaging. We recommend using a tracked service and keeping your proof of postage.

Refund Processed

Once the item is received and inspected by our supplier, your refund will be issued within 5–10 business days to your original payment method.

What's Eligible

To qualify for a return, your item must meet the following conditions:

✓ Returned within 30 days of delivery

✓ Item is unused, uninstalled, and in its original condition

✓ Original packaging is intact and undamaged

✓ You have contacted us before sending the item back

✗ Items that have been installed or show signs of use cannot be returned

✗ Items returned without prior authorisation will not be accepted

✗ Items returned after 30 days of delivery cannot be refunded

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Faulty or Wrong Items

If your item arrives damaged, faulty, or is not what you ordered, we'll cover the return shipping and sort it immediately. This is our priority — we don't make you fight for it.

Contact us within 48 hours of delivery if your item arrives damaged. Include photos of the item and packaging where possible — this helps us resolve it faster with the supplier.

In these cases you'll receive either a full replacement or a complete refund, whichever you prefer.

Refunds

Once your return has been received and inspected, we'll notify you by email confirming your refund has been approved.

Refunds are processed to your original payment method within 5–10 business days. If you paid by card, your bank may take a further 3–5 days to show the funds.

If you haven't received your refund after 10 business days, contact us at hello@nightline.store and we'll chase it up immediately.

Need to Start a Return?

Don't send anything back without speaking to us first. Get in touch and we'll handle everything from there — Mon to Sun, 8am to 9pm GMT.

Contact Us to Start Your Return We'll respond within 24 hours and guide you through every step.