Simple
returns.

For UK online orders, customers have a statutory right to cancel an order within 14 days of receiving the goods if the item is no longer required or they have changed their mind, subject to any applicable legal exceptions.

Once you have notified us that you wish to cancel, the goods must be returned in accordance with the applicable UK consumer cancellation rules. Items should be kept in their original condition and customers should take reasonable care of the goods while they are in their possession.

In addition to the standard change of mind return period, Nightline Performance Styling provides a 30 day return process for products that arrive faulty, damaged, incorrect, or develop an issue within 30 days of delivery.

We work directly with our suppliers to process returns. Please contact us before sending an item back so that we can provide the correct return address and return instructions.

If you no longer require your order, you must notify us of your decision to cancel within 14 days of receiving the goods.

For change of mind returns, the customer is responsible for the cost of returning the goods unless otherwise agreed by us or required by law.

If your product arrives faulty, damaged, incorrect, or develops an issue within 30 days of delivery, please contact us as soon as possible so that we can investigate and resolve the issue.

Please provide your order number along with clear photographs or videos showing the issue where appropriate. This allows us to assess the problem and provide a resolution as quickly as possible.

Where a product is confirmed to be faulty, damaged or incorrect, we will provide an appropriate resolution in accordance with your consumer rights. Depending on the circumstances, this may include a replacement, repair or refund.

Where we are responsible for the return due to a confirmed fault, damage or incorrect item, reasonable return postage costs will be covered or appropriate return arrangements will be provided.

EU customers should contact us before returning an order so that we can provide the appropriate return address and instructions. Applicable consumer cancellation rights may vary depending on the country in which you are located.

Once your return has been received and inspected, we will contact you to confirm the outcome.

Approved refunds will be issued to your original payment method. Once processed by us, your bank or payment provider may require additional time for the funds to appear in your account.

Where a return is made because you have changed your mind, return postage is normally your responsibility. Where an item is confirmed to be faulty, damaged or incorrect, the appropriate shipping costs will be handled in accordance with your consumer rights.

If you believe there is an issue with a refund, contact us at hello@nightline.store with your order number and our team will assist you.

Please contact us before returning your order so that we can provide the correct return address and instructions. Include your order number and a brief explanation of the reason for your return.