Shipping Policy.

— Overview

How We Ship

All NightLine orders are fulfilled directly from our trusted supplier network. This means your item ships straight from the warehouse to your door — no unnecessary handling, no delays from our end. Once your order is placed and payment confirmed, it's processed within 1 business day.

You'll receive a tracking number by email as soon as your order is dispatched so you can follow it every step of the way.

— 01

UK Delivery

Order Value	Shipping Cost	Estimated Delivery
Under £50	£4.99	2–14 working days
£50 and over	FREE	2–14 working days

Most UK orders arrive well within this window. Delivery times are estimates and may vary slightly depending on your location and carrier availability. Remote areas of Scotland, Northern Ireland, and the islands may take slightly longer.

— 02

EU Delivery

We ship to all European Union countries. EU orders are dispatched from our supplier network and delivered via tracked international shipping.

Region	Shipping Cost	Estimated Delivery
European Union	£14.99	7–21 working days

EU customers may be subject to customs duties or import taxes upon delivery. These charges are set by your country's customs authority and are entirely outside our control. NightLine is not responsible for any additional fees incurred at the border — please check your local import regulations before ordering.

In the event that a parcel is refused at customs or returned due to unpaid duties, we are unable to offer a refund on the original shipping cost.

— 03

Order Tracking

Once your order is dispatched you'll receive a tracking email with your tracking number and a link to follow your delivery. You can also track your order at any time using our Track Order page.

• Tracking may take up to 24 hours to update after dispatch
• If your tracking hasn't updated after 5 days, contact us and we'll investigate
• Some orders may ship in multiple parcels — you'll receive separate tracking for each

— 04

Shipping Damage

All orders are packaged by our supplier network and handed directly to the carrier. Once a parcel has been collected by the carrier, NightLine cannot be held responsible for damage that occurs during transit.

• If your item arrives visibly damaged, refuse the delivery if possible and contact us immediately
• If damage is only noticed after opening, take clear photos of the packaging and item within 48 hours of delivery and contact us at hello@nightline.store
• Claims raised after 48 hours of confirmed delivery may not be eligible for a replacement or refund
• We will always do our best to resolve genuine damage claims — please reach out and we'll work with you

— 05

Delays & Issues

While we do everything we can to get your order to you on time, occasional delays can occur due to high demand, carrier issues, or customs processing. We are not liable for delays outside our control.

• If your order hasn't arrived within 20 working days (UK) or 35 working days (EU), contact us
• Lost or significantly delayed orders will be investigated and either reshipped or refunded
• During busy periods such as sales or holidays, processing times may be slightly extended

— 06

Wrong Address

Please double-check your delivery address before completing your order. We process orders quickly and may not be able to amend an address once it's been submitted. If you notice a mistake, contact us immediately at hello@nightline.store.

NightLine cannot be held responsible for orders delivered to an incorrect address provided by the customer. In the event an order is returned to sender due to an incorrect address, re-delivery charges will apply.