Shipping Policy.

Overview

How We Ship

NightLine Performance ships orders throughout the United Kingdom and to international destinations. Orders are fulfilled through our trusted supplier and fulfilment network, allowing products to be dispatched directly from the appropriate warehouse to your delivery address.

Orders are normally processed within 1 business day after payment has been successfully confirmed. Processing times may occasionally be extended during busy periods, public holidays or where additional order checks are required.

Tracking information will be provided by email once your order has been dispatched where tracking is available for the selected shipping service.

01

UK Delivery

Order Value	Shipping Cost	Estimated Delivery
Under £50	£4.99	2 to 14 working days
£50 and over	FREE	2 to 14 working days

Most UK orders arrive within the estimated delivery window. Delivery times may vary depending on the product, dispatch warehouse, courier and delivery location.

Deliveries to Northern Ireland, the Scottish Highlands, islands and other remote locations may require additional transit time.

02

International Delivery

We offer international shipping to supported destinations worldwide. Available shipping options and charges are shown at checkout based on your delivery address and the products in your order.

Destination	Shipping Cost	Estimated Delivery
International	Calculated at checkout	Varies by destination

International delivery times vary depending on the destination, shipping service, supplier location and customs processing. Any delivery estimate shown at checkout should be treated as an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

International orders may be subject to import duties, taxes, local VAT, brokerage fees or customs clearance charges when entering the destination country. These charges are determined by the relevant local authorities and are outside our control.

03

Customs & Import Charges

International shipments may need to pass through customs before delivery. Customs procedures differ between countries and may occasionally result in additional processing time.

• Import duties, local taxes and customs fees may apply depending on your destination
• Customs authorities may contact the recipient directly for payment or additional information
• Customers are responsible for providing accurate delivery and contact information so that couriers or customs authorities can reach them where necessary
• NightLine Performance does not control customs processing times or charges imposed by local authorities
• If you are unsure about possible import charges, we recommend checking your country's rules before placing your order

If a parcel is returned to us because the recipient refuses to pay applicable import charges, fails to complete customs clearance or does not respond to requests from the courier or customs authority, any refund will be handled after the parcel has been returned and assessed. Any costs that we are legally entitled to deduct may be deducted from the refund.

04

Order Tracking

Once your order has been dispatched, you will receive tracking information where available. You can also check your order using our Track Order page.

• Tracking may take up to 24 hours to become active after dispatch
• If your tracking has not updated for 5 working days, contact us and we will investigate
• Some orders may be dispatched in more than one parcel
• Where an order is split into multiple parcels, separate tracking details may be provided
• International tracking updates may occasionally pause while a parcel is being processed by customs or transferred between carriers

05

Damaged Deliveries

We take reasonable care to ensure that products are appropriately packaged before dispatch. If your order arrives damaged, please contact us as soon as possible so that we can investigate and provide an appropriate resolution.

• If a parcel is visibly damaged when delivered, you may refuse delivery where appropriate
• If damage is discovered after opening the parcel, please take clear photographs of the product and packaging
• Contact hello@nightline.store with your order number and details of the damage
• Please report transit damage as soon as reasonably possible so that we can raise the matter with the courier or supplier
• Depending on the circumstances, an appropriate resolution may include a replacement or refund

Nothing in this section affects any statutory rights you may have in relation to damaged or faulty goods.

06

Delays & Delivery Issues

Delivery estimates are provided in good faith, but delays may occasionally occur due to courier disruption, customs processing, adverse weather, high demand, public holidays or other circumstances outside our reasonable control.

• If a UK order has not arrived within 20 working days, please contact us so that we can investigate
• If an international order is significantly overdue compared with the estimated delivery window, please contact us
• Lost or significantly delayed orders will be investigated with the supplier and carrier
• Where an order is confirmed lost, we will provide an appropriate resolution, which may include replacement or refund
• Processing and delivery times may be longer during major sales, public holidays and other busy periods

07

Wrong or Incomplete Address

Please check your delivery address carefully before completing your order. Orders may be processed quickly, so we cannot guarantee that an address can be changed after an order has been submitted.

If you notice an error, contact us immediately at hello@nightline.store and we will attempt to update the details where possible.

If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply if the parcel needs to be sent again. Where a parcel is returned to sender, we will contact you regarding the available options.